Reference:

Niamh McHugh, Timo Honkela, and Ray Hudson. Quality assurance. In Software Without Frontiers, pages 219–228. John Wiley and Sons, Chichester, 1997.

Suggested BibTeX entry:

@incollection{McHughHonkelaHudson97qualityassurance,
    address = {Chichester},
    author = {Niamh McHugh and Timo Honkela and Ray Hudson},
    booktitle = {Software Without Frontiers},
    pages = {219-228},
    publisher = {John Wiley and Sons},
    title = {Quality Assurance},
    year = {1997},
}